We are glad you are getting in touch. Do you have a question about your order? Please read our FAQs first, as they cover the most common questions. If you cannot find an answer here, you can contact us at any time.
Where is my parcel?
After an order, it usually takes 1–3 working days to process it and 4–8 working days for delivery if the order was placed before 17:00.
If this period has passed, please contact our customer service team.
Where can I find my tracking number?
Once your order has been dispatched, you will automatically receive a tracking number by email.
Please also check your spam folder, as our emails sometimes end up there. Note that the tracking link may not be active for a short period.
How can I track my order?
You can track your order using the tracking number you received by email.
Enter the number on our Tracking page to see the status of your delivery.
I am not happy with my parcel
Please visit our Returns and Refunds page to return your parcel.
If you cannot find your answer here, you can contact us at any time:
PRIEST LONDON LTD
Company number: 17139963
Correspondence address: 16 Poppy Meadows, Wilkinson Drophadleigh, Benfleet, United Kingdom, SS7 2FA
Email: info@fioriano.com
Website: fioriano.com
After-sales service: Monday to Friday, 8:00–16:00 (excluding weekends and public holidays)
Preferred contact: by email
Response time: within 24 hours
