Terms and Conditions of Sale

Status: October 2025

PRIEST LONDON LTD is responsible for the processing of personal data in accordance with this privacy policy.
We undertake to keep your data secure and to process it in accordance with the General Data Protection Regulation (GDPR).
If you have questions about your privacy, contact us at: info@fioriano.com

1. Company information

PRIEST LONDON LTD

Company number: 17139963

Correspondence address: 16 Poppy Meadows, Wilkinson Drophadleigh, Benfleet, United Kingdom, SS7 2FA

Email: info@fioriano.com

Website: fioriano.com

Privacy: Your email address is safe. We do not sell or rent personal information without your consent. It is used solely to personalise content, services and advertising.

2. Purchase of goods

Payment:
When you place an order you provide payment information (e.g. card details) correctly and in full.

You are responsible for all taxes and charges associated with your purchase; if any arise, they will be shown at the payment stage.

Transfer of ownership and risk:
Ownership of and risk in the products ordered pass to you when they are handed over to the delivery service provider.
We reserve the right to cancel orders in the event of a breach of the Terms of Use or for other legitimate reasons. If we cancel, you will be notified and, where appropriate, refunded.

3. Protection of your data

We guarantee the confidentiality of your data and will not pass it on without your consent, except as needed to carry out our services properly.

Use of data:

Responding to your enquiries
Personalising future purchases
Improving our services and communication

4. Personal data (PII)

We collect, on a voluntary basis:

Surname, first name
Postal address
Email address
Date of birth
Telephone number
Payment information

IP address: To diagnose technical problems, administer the website, identify users and for aggregated demographic data.

5. Use and disclosure of data

Storage:
Data is kept in accordance with UK law (UK GDPR).

Use:

Providing service information
Administering the website
Carrying out transactions

Disclosure:

Fraud prevention
Service providers (payment, shipping), while maintaining confidentiality
Legal obligations, official investigations, protection of our rights

International transfers:
Data may be transferred outside the United Kingdom while ensuring an adequate level of protection.

6. Cookies

We use cookies to improve the user experience:

Recognising visitors
Personalising navigation
Optimising performance

Third-party cookies: Subject to their own privacy policies. We accept no responsibility for them.

7. Email communication

Service-related: order confirmations, reminders, notifications
Marketing: newsletters or promotions (you can unsubscribe at any time)

8. Security and storage

Data will be kept for at least 3 years after the last contact, then deleted or anonymised unless there is a legal obligation
Measures are in place to secure the exchange of data, but full security cannot be guaranteed

9. Special transfers

In the event of a sale, merger or liquidation of the company, data may be transferred to third parties in compliance with legal rules and safeguards.

10. Customer service

For questions about personal data or exercising your GDPR rights: info@fioriano.com

11. Third-party responsibility for payments

Payment is processed by Stripe; PRIEST LONDON LTD is not responsible for their privacy practices or for damage arising when payment information is used.

12. Changes to this policy

This policy forms part of the Terms of Use. Changes will be published on the website and will apply immediately. By using the website you accept the updated version.

13. Limitation of liability

No warranty of freedom from interruption, security or error
Products/services are offered „as is“
No liability for direct or indirect damage, including lost profits or loss of data

14. Indemnity

You agree to indemnify PRIEST LONDON LTD, its employees, partners and suppliers against third-party claims arising from a breach of these Terms.

15. Severability

Provisions that are ineffective do not affect the validity of the remaining conditions.

16. Termination of the contract

Obligations arising before termination remain in force. PRIEST LONDON LTD may block access in the event of breaches.

17. Entire agreement

These Terms, together with all policies on the Website, constitute the entire agreement between you and PRIEST LONDON LTD.

18. Governing law

The laws of England and Wales apply.

19. Changes to the terms

We reserve the right to amend the Terms of Use. The current version is available on the website at any time.

20. Returns and refunds policy

Returns within 30 days
New, unused products only
Return by post with a free return label
Refund within 10 working days after inspection

21. Complaints – faulty products

Exchange, repair or refund possible
Claims within one year of discovering the defect, up to the maximum statutory warranty period
Handled within 30 days

22. Contact